Welcome to the Psitek (Pty) Ltd Knowledge page

At Psitek (Pty) Ltd we are committed to training our clients on all our products and software prior to the use or implementation thereof. We design content that is business oriented (non technical) as well as technical (technicians and engineers).

Our training modules* cover all aspects of our products as well as the custom software required to deploy and manage each of them

1. Module 1 Product Fundamentals (non technical)
                     • How the products work
                     • Where the products are used
                     • The benefits of the product

2. Module 2 Installation & Troubleshooting Tips (technical)
                     • Software installation and remote configuration of devices
                     • Installation troubleshooting tips

3. Module 3 Technical Support (technical)
                     • General upgrading of the devices (e.g. firmware, patches etc…)
                     • Device setup for additional functionality e.g. faxing, connecting to the internet etc.
                     • Troubleshooting Tips

4. Module 4 Management of the Products (non technical)
                     • Remote Management using Psitek Management Centre

5. Module 5 Maintenance and Repairs (technical)
                     • Basic maintenance of our products
                     • Explanation of more advanced repair options available on our 3 Squares 
                       Accreditation program for Service Centres

Our professional but fun training approach is unique and can be either instructor-led or CD based, depending on the need and location of the client.
We are also working on a Web-based training environment which will allow our training facilitators and training material to reach clients in remote geographic locations.